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+ What is included in very low price for DStv?
Our price includes the hardware and installation required for you to be able to watch the DStv channels.
+ What hardware is included in your offer?
The offer includes all the hardware required to view DStv on the Master TV (the Master TV is the TV next to the decoder).
1. Single view DStv decoder:
Dish and Standard wall bracket (if required), latest model Multichoice DStv decoder with the infrared remote control (IRC) and up to 20m signal cable (Multichoice approved RG6U or better).
2. PVR Decoder.
a. If you presently have a single view DStv installation:
The hardware includes: Twin LNB, a new additional signal cable for the second channel, the PVR decoder complete as supplied by Multichoice (PVR decoder, Smart Card, two infrared remote control, a single TV Link gadget and a Subscription agreement form for Multichoice services.).
b. If you have no DStv installation:
The Dish and LNB and cables from the dish to the decoder (up to 20m long, longer cables will be charged extra), the PVR decoder complete as supplied by Multichoice (PVR decoder, Smart Card, two infrared remote control and a TV Link).
+ Are there any costs I am expected to pay before I can view the DStv?
Yes! To activate your Smart Card (the Smart Card is included in the decoder box), which is the only way you will be able to view the DStv channels, you will have to pay Multichoice the monthly subscription fees which you will pay directly to Multichoice. See below how to activate your service.
+ How do I pay Multichoice?
You will have to complete the Multichoice Subscription Agreement form (included in the decoder box) and phone Multichoice with the details. Multichoice will immediately activate your Smart Card (included in the box). Thereafter you will have to fax the form to Multichoice to the Fax number stated on the form.
Foreign citizens please Note;
Only South African Citizens will be activated over the phone. Foreign citizens will have to go to the nearest Multichoice customer care office and arrange the payment there. Don't forget to take your Passport and any proof of residence with you. We recommend that you complete the service agreement with Multichoice and activate your smart card before we install the equipment so that the DStv will be viewed as soon as the installation is completed.
+ What is included in a one-point installation?
One point installation includes: installing of the hardware from the dish to the Master TV point (the Master TV is the TV next to the decoder) and tuning the Master TV to the DStv decoder's output channel.
+ I have more than one TV set in the house, will I be able to watch the DStv on them to?
If the other TV sets are linked to the Master TV you will be able to watch the DStv programmes on them. All you will have to do is tune these TV sets to the DStv channel, by using the "Auto Search" or "Manual Search" on your TV set. If you don't know how to tune the TV, our installer will do it for you at an extra charge. Please note that should the installer tune the TV to the DStv channel and the picture quality is not acceptable, he may quote you an additional fee for labour and materials required to improve the picture quality.
+ Will I be able to change the DStv channels/programmes from the remote TV?
For example: The DStv decoder is connected in the TV room and I am watching program 51 which is CNN. Will I be able to change CNN to Movie magic2 from my bedroom without having to go to the TV room?
Single view DStv:
You will have to purchase additional infrared remote control (IRC) and additional hardware called Remote Extender (It extends the range of the DStv Infrared Remote Control through walls and from places which are not in line of sight of the decoder). Our installer carries them in stock and may quote you the price.
The hardware to allow you to change the channels, on one remote TV, is included with the decoder. It is called TV Link. However, the installer will install it on your own risk – as Multichoice issued a warning that it may damage some TV sets. This warning appears in your manual supplied with the decoder and on the TV screen when trying to activate it.
If we are doing a new and complete installation, which includes the linking of the Master TV to the far TVs, you do not need any other hardware, as our installation comply with the TV Link requirements. However the installation of Link will only be done if you will agree to take the risk as stipulated by Multichoice. You must be aware that you will not be able to watch the far/remote TV, reason been that the VCR does allow electrical power to go through the VCR.
If the TVs are already linked in your home, there is a chance that the installation does not comply with the TV Link requirements. In that case the installer will test the TV Link and if it does not work he will offer you couple of options.
Option 1: To purchase Remote Extenders which are optional extra.
Option 2: To fix the existing to comply with the TV Link – which may cost much more. This option is for labour cost plus materials at our standard rates.
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8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
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10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
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13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
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We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
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